Needing an emergency tow can be a stressful experience. If your car has broken down, won’t start, or if you’ve been in an accident, the last thing you need is an inexperienced, unqualified or amateur tow truck driver causing you greater worry. To help, we have come up with the five most important questions you can ask of your tow truck driver to make sure you’re getting the most professional towing specialist every time.
Can I see your licence?
All Gardenstate Towing specialists are fully-licensed, accredited towing experts. We personally hire our drivers, so we can vouch for their professionalism, timeliness and expertise. Every one of our drivers and service people have undergone police checks and train regularly. Needing a tow truck can be a stressful experience. We aim to ensure that our clients can relax, knowing that when they see a Gardenstate Towing uniform, they are in the safest, most professional hands.
Are you nationally accredited?
It is illegal to drive an accident tow truck unless you are an accredited tow truck driver. Accident sites can be dangerous, distressing and be subject to legal dispute. When attending an accident, an emergency tow truck driver must do his or her duty safely, efficiently and in accordance with state and federal law.
An accredited driver is one who knows and follows these laws. They have undergone a national police check, and have the required training to handle your tow, be it an emergency tow, salvage tow, closed or machinery transportation.
How long have you been in business?
We’ve been in business since 1987. There’s nothing we haven’t seen. By choosing a service with over 30 years’ experience, you are ensuring your vehicle, machinery or equipment to the most capable tow truck services Melbourne has to offer. For over 30 years, we have towed and transported everything under the sun. We’ve even attached F1 cars to helicopters!
Where are you taking my car?
An important question. When we are called out on a job, we will take your car to wherever it needs to go. Most insurers have preferred mechanics or dealerships and will discuss with you which is the most convenient. Otherwise, we will take your vehicle to a location of your choosing. By law, your tow truck driver has to agree to take your car anywhere within 125 km of your accident, providing you agree to pay at the time of the tow. For non-accident towing, our car and machinery transportation services even complete interstate orders.
You do not not need to decide where to have your vehicle repaired at the time of your tow. If you do not have somewhere for us to send your vehicle, or if they are shut, we can store your vehicle in our storage facility. Located in Abbotsford, our storage facilities are primely placed to receive and dispatch any job.
Before we reveal our final question, let’s talk about…
What Your Tow Truck Driver Needs to Know from You
It’s important to tell your tow truck driver what happened to your car. In addition to our towing services, we also offer roadside assistance. When you request a tow, tell our dispatch team what happened and we’ll be able to send out the right kind of service to you. It could be that you need a just need a jump start, rather than a full tow. Over half of our drivers are qualified mechanics in their own right and all of our accident-attending drivers have accident attending licenses, so whether you’ve been in an accident or your car just won’t start, we have the driver to suit your needs.
And finally,
Are you a Gardenstate Towing Specialist?
Gardenstate Towing has been in operation since 1987. All our our staff are hired personally to maximise accountability. We work with the latest dispatch data and GPS software to keep an eye on your vehicle from pick-up to delivery, and have the tools, vehicles and skillset for any job. Every one of our accident-attending drivers has an accident attending licence, and all are fully accredited. For the past 30 years, the Gardenstate Towing uniform has been a sign of professionalism, security and calm during an accident. If you need an emergency tow, a salvage tow, plant and machinery transportation or vehicle transportation, ask for a Gardenstate Towing specialist today.
