Published On: April 30th, 20200 Comments

Towing and Roadside Assistance will be operating as usual

Gardenstate Towing continues to remain proactive in our efforts to keep our staff, customers and community safe during the Covid-19 pandemic. As an essential service, we are continuing to operate to ensure nobody is stuck on the roads during this time. Our top priority is keeping our community safe. We are proud that Australians have adhered to the Covid-19 guidelines and we are seeing positive results countrywide – but our team knows that we must not become complacent and we will continue to implement all the necessary safety procedures diligently.

Our Gardenstate team would like to assure all our customers that we are taking all the necessary precautions to keep ourselves and those we come into contact with safe. We are following the advice from the Australian Government, the World Health Organisation (WHO) and the Australian Centre for Disease Control (CDC) and keeping up to date with the latest facts and recommendations.

Gardenstate Towing’s Health and Safety Measures

Our drivers:

  • Tow truck drivers who feel unwell are asked to stay home
  • Members of our team who are experiencing any flu-like symptoms are asked to get a medical clearance before returning to work
  • All our drivers have been equipped with personal safety gear – disposable surgical gloves, facial masks and hand sanitiser
  • Our trucks and all our towing equipment is thoroughly cleaned and disinfected daily and after every use
  • Our drivers and operators will ask customers to disclose if they are sick or have been in a Covid-19 hotspot recently
  • Our drivers practice social distancing and will keep a safe distance away from customers

Our Office:

  • We’ve asked any employees who feel unwell to stay home
  • We are limiting access to our office – we encourage only essential staff to come in
  • We are restricting non-essential interactions with customers
  • The office is routinely and thoroughly cleaned
  • We are conducting meetings via teleconferencing whenever possible

We are also regularly reminding our team to continue to practise the following guideline as recommended by WHO

  • Clean your hands often. Use soap and water, or an alcohol-based hand rub.
  • Maintain a safe distance from anyone who is coughing or sneezing.
  • Don’t touch your eyes, nose or mouth.
  • Cover your nose and mouth with your bent elbow or a tissue when you cough or sneeze.
  • Stay home if you feel unwell.
  • If you have a fever, a cough, and difficulty breathing, seek medical attention. Call in advance.

Our dedicated Gardenstate Towing team would like all our customers to feel comfortable and safe when dealing with us during this pandemic. Your health and safety is our top priority and we will continue to follow the safety recommendations of our Government and Health Authorities. All our services continue to operate – so if you need a specialised towtransport or roadside assistance, we are happy to help 24 hours a day 7 days a week. Remember we are all in this together!

Charles Pisani
Charles Pisani
10:59 07 Jan 21
Friendly service and delivered as promised
paul dunn
paul dunn
04:44 06 Jan 21
Great towing company. Fantastic communication and jumped to my rescue when nationwide completely left me in the lurch after promising to pick up my vehicle. Much cheaper than nationwide, and that's even with the so called 'racv discount' that nationwide offers customers.
wolf zimmermann
wolf zimmermann
04:40 25 Dec 20
Great service, fast and friendly.
John Woods
John Woods
09:51 29 Oct 20
Brad Cook provided outstanding service in towing our damaged Honda CRV. Extremely helpful, thoughtful, courteous and industry wise. Advice and follow up after our incident well beyond the call of duty and deserving of particular praise. Brad helped reduce the stress we experienced. He's a great asset to Gardenstate Towing and the towing industry.
Andrew Wong
Andrew Wong
00:20 07 Oct 20
Super friendly, professional, and prompt. Took great care of my car. Would recommend A+++
Tom Clancy
Tom Clancy
03:32 06 Oct 20
Professional, punctual and good blokes. I called Garden State for a tricky tow from an underground car park, and was bracing myself for a long and stressful afternoon. Thanks to Chris, the tow and drop off at the mechanics was extremely easy and sorted within 90 minutes. I couldn't be happier with the service, and recommend GST to anybody in a jam.
Colin Berwick
Colin Berwick
07:32 06 Aug 20
With Covid lock down in Melbourne my 1974 Citroen Pallas was stuck over 5Km away ( 20Km ) in Richmond I had it picked up and back in Bayside within 2 hours. V Good thanks A+
Michael Lindley
Michael Lindley
11:40 04 Aug 20
Wow the professionalism of dean and his team. 2nd to none. Clean, neat and professional. My pride and joy looked after. Thanks guys.
Suzen Sakiri
Suzen Sakiri
06:45 17 Jul 20
I called Gardenstate for a tow. Martin, the gentleman who took my call was polite, attentive, communicative and showed a high level of professionalism and respect, whilst assisting me with the dilemma I was in. Martin made me feel safe and at ease as valued a customer. I highly recommend Gardenstate Towing. I wouldn't waste my time with any other.
Sam Minawieh
Sam Minawieh
03:54 17 Jul 20
best towing service ive used. thank to Brian that reffered me.quality service, reliability is A1 always onetime and professional.
Modern Automotive
Modern Automotive
10:02 09 Jul 20
hi. Brian here from modern automotive in sunshine north.we use and recommend gardenstate towing we have been using them for a few months now and by the way we have been treated and respected by them i think we will be with then for life. id like to thank all the guys at gardenstat for all your help.
Sylvester Saldanha
Sylvester Saldanha
05:49 03 Jul 20
My car broke down earlier this week, and I called Gardenstate Towing. Got a quote on the phone, and got my car picked up straight away. They got me out a tricky situation. Thanks for the prompt and good customer service. Cheers.
Nicholas Markovich
Nicholas Markovich
12:10 28 Jun 20
Had my stolen car found by the police and towed to this business. They contacted me straight me away and were very courteous, professional and efficient in returning my car to me. Would recommend!
kale
kale
23:46 04 Jun 20
On time, efficient and professional. Harley picked up my porsche and assisted pushing it out of the garage and onto the truck in a narrow and awkward street. Nice guy, professional and clearly took care of the car.
Hannah Kelland
Hannah Kelland
01:42 01 Jun 20
I recently had my car stolen and it was taken to Gardenstate by VIC police. Gardenstate were so helpful and understanding of my situation. If I ever need towing services, I will be contacting Gardenstate.
All Roadside Assistance
All Roadside Assistance
22:00 29 May 20
Jodie Wright
Jodie Wright
09:59 09 Mar 20
A huge shout out for Brett who came out and saved me from a terrible situation where a council pole was on the ground and I drove over the top of it in a COUNCIL carpark, I didn't realise it was there, the small pole in the ground was caught between my wheel and front bumper, not a good situation! Brett was not only patient but methodical in his approach taking every precaution not to damage my car. What a life saver thank you Brett!!!
Lerxst Dawg
Lerxst Dawg
12:16 04 Mar 20
Harley arrived exactly at the time he had arranged. He looked after my car as if it was his own. Painless, seamless and friendly service. Garden state will look after you and your car, guaranteed.
Robbin Vinay
Robbin Vinay
06:41 21 Feb 20
Friendly staff and good service
Julie Nguyen
Julie Nguyen
18:11 20 Feb 20
David was my tow truck driver! He honestly went above and beyond at 4am in the morning. Price was reasonable considering the distance and time. I thought that he’d just drop my self and my car at the drop off place and go but nah! He stayed and help to find the problem of my car. He assume it needed power steering fluids and he drove me to the nearest gas station to buy some and went back to the car. Though the car still did not work. I am really grateful that he even stayed back and help and that’s what I call exceptional customer service! After that, he was nice enough to take me home. Literally above and beyond. Couldn’t thank David enough for his work and time!
Benjamin Fox
Benjamin Fox
00:51 21 Jan 20
Staff very understanding and helpful
Rahul Maniyar
Rahul Maniyar
20:33 19 Jan 20
Leeann
Leeann
10:28 01 Jan 20
Amazing service, couldn't be happier. I would recommend to anyone needing fast and professional service.
Lance Johnson
Lance Johnson
01:00 17 Dec 19
Brett collected my vehicle this morning within the time frame arranged & was very efficient & courteous & I would recommend their service
Martin Storey-Smith
Martin Storey-Smith
02:47 24 Nov 19
Quick response, arrived within twenty minutes. Harley was super friendly and helpful. Know their job really well and always eager to lend a hand.
A A
A A
01:09 23 Oct 19
Good price and on time
Wesley Golledge
Wesley Golledge
05:09 10 Oct 19
Excellent service.The truck was on time, and the driver, Brett’s service was impeccable and very professional.We have used GST many times before and would happily recommend them to anybody.
Adel H
Adel H
05:33 21 Sep 19
S Wright
S Wright
11:13 14 Sep 19
Harley was very knowledgeable and was able to load my car with care and efficiently. I would highly recommend if you are needing a car towed.
Suyee L
Suyee L
05:31 27 Aug 19
Great experience with gardenstate. The driver arrived sooner than expected and was very helpful. He also gave me advise in regards to the car repairs which turned out to be very useful.
Maria Annette
Maria Annette
14:50 25 Aug 19
Satisfied with Garden State Towing service! Quick response & friendly staff. Cheers
Zara Fox
Zara Fox
00:01 22 Aug 19
Thanks Martin and Harley for the very quick and friendly service.
Syarifa Muzna
Syarifa Muzna
07:44 15 Aug 19
Recommended and very good services .. Thank you so much 👍🏻👍🏻👍🏻
Ross Court
Ross Court
08:41 10 Aug 19
Can not say enough great things about the guys at garden state towing had Harley today towing my pride and joy extremely professional and took great care of my car was a great fella if you ever need a tow hit up garden state best in the business
Oliver Francis
Oliver Francis
02:25 09 Aug 19
Evelyn Barry
Evelyn Barry
21:10 24 Jul 19
Pot-holed the car. Called the next day because the reviews here were too compelling to think only that very good service was guaranteed.It's all true. The phone call was advice, time, money all clearly defined.The pick up by "Joe" was the smile in my day I needed.If you find yourself in need: this is a great bunch with whom to deal.
Alex Naumovski
Alex Naumovski
23:51 15 Jul 19
Thanks to the driver - Ali. Fantastic service. Highly recommend. 10/10
Jane Beams
Jane Beams
22:39 19 Jun 19
A huge shout out to Brad from Garden State Towing! He was so reassuring at the scene of the accident and spent time making sure my daughter, who was very shaken at the time, was calm and settled. He reassured her it was a common event and normalised what was otherwise a rather traumatic event for her. He then called later to see how she was going that night. That's what I call going above and beyond. Thanks Brad!
Biljana Trimcevski
Biljana Trimcevski
02:59 25 Feb 19
I would like to pass on my gratitude to Dean Hancock for an absolutely AMAZING job! He treated both my baby and I with the utmost respect!!!He used that truck like an absolute magician- it is clear to me that this bloke is the pride of your fleet - I have an history with towing (a million years ago...) and I have NEVER seen a tilt tray operated like that!!! The way in which he manoeuvred that truck, was absolutely awe inspiring!!!!It was almost like he was talking to it!!!!!!!I will be personally requesting this man, if for any reason I find myself in the need of a tow truck again!!!!I CANNOT recommend this operator OR the company, highly enough!!!Please, please, please pass on my congratulations to this tow whisperer!!!Billi xxxx
Daniel James
Daniel James
01:31 25 Jan 19
Great service for a great price!!! Thanks Dean the tow truck driver who looked after my pride and joy as if it was his own a++++ what a gentlemen and Martin in the office for organising everything. Fantastic service would not use any other towing service 🙂
michael Chaberka
michael Chaberka
22:27 22 Oct 18
Steve
Steve
10:30 13 Sep 18
My car had a malfunction in kew this afternoon. Called gardenstate towing, that had a truck out to me in 30mins in perk hour traffic. Brad the tow truck driver was great, polite and got the car hooked up in no time, it was dropped off to Glen Waverley not long after. I thought the price was very reasonable and wouldn’t hesitate using them again. Great service guys. Thanks for your help. 5 stars for perfect service.
Anthony Gerard
Anthony Gerard
03:09 07 Sep 18
Ali is an absolute legend!
Anita Theresa
Anita Theresa
10:41 22 Aug 18
Very good services !
Johnny Liu
Johnny Liu
04:35 10 Jul 18
I used your services today and would like to complement you on your staff. I called and spoke to Justin, he advised that I could have a tow truck within 35 minutes. 30 minutes later one arrived. The driver Brad was gentleman, and had the cleanest truck I have ever seen. Well done Gardenstate Towing.
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