Published On: July 31st, 20180 Comments

Car breakdown? Call Emergency Towing Services

It’s an awful feeling – breaking down. It is especially terrifying if it happens during peak hour on one of Melbourne’s increasingly busy roads.

Fortunately, our 24-hour towing company is comprised of professional, accredited drivers who are well aware of how stressful this situation can be.

Part of our service is to offer emergency roadside assistance and our drivers are well equipped to offer support in your time of need – keeping our clients safe and informed is a primary focus of ours.

When To Call Our Emergency Vehicle Towing Service?

  1. Mechanical Problems

If you’re faced with a mechanical issue and you’re not too sure what has happened – don’t panic, our drivers are qualified mechanics who will respond rapidly to your call. We jump start and replace batteries to get you moving again. It is also wise to call us if your engine is overheating – continuing to drive could cause further damage. Should your mechanical issue require more specialised service we are able to tow and store your vehicle

  1. Flat Tires and Wheel Changes

We are aware that most people are quite capable of changing a tire but sometimes unforeseen problems occur like not having the right equipment or not having a spare tyre, or simply feeling you lack the skill. Our emergency roadside assist will have you covered.

  1. Refuelling and Water Replacement

If you’ve found yourself caught short, we will help you refuel.

Will I Automatically Be Towed If I Call Gardenstate Towing Service?

Our job at Gardenstate Towing Melbourne is to help you through this unfortunate situation and provide you with sound advice and assistance that will potentially save you from being towed.

If you find your vehicle has unexpectedly suffered a breakdown, here are a few expert tips to ensure your own safety while you wait for help.

Safety Tips to Follow in a Breakdown

  • Turn on your hazard lights
  • Turn on your parking lights
  • Move to the far left
  • If possible, find a breakdown bay
  • Stay in your car if you’re on a busy road
  • Keep your seatbelt on while in the car
  • If you have to get out of your car on a busy road – get out on the passenger side to avoid stepping into traffic
  • Wait behind the safety barrier if there is one
  • Stay calm and call our 24-hour car towing service for emergency roadside assistance.

Safety Tips to Follow if you have Passengers in the Car

  • If you have passengers ensure they either remain buckled in the car or wait safely away from traffic
  • If you have children in the car use your discretion. If it is possible keep them buckled in the car but remember in summer car temperatures rise very quickly – if this is the case be sure everyone gets out on the non-traffic side and ensure the surrounding area is safe
  • Keep car temperatures in mind if you are leaving your pets in the car
  • Call our Melbourne car towing service for roadside assistance

We’re here to assist you; we operate 24 hours a day, 7 days a week and 365 days a year across Melbourne.

Bradley Davis
Bradley Davis
07:07 25 Oct 21
Michelle Ryan
Michelle Ryan
03:51 25 Oct 21
Highly recommended as an elite company that was cheaper than others in the field as well friendly and professional. I was stuck on the freeway on a Sunday on a busy day with many accidents. Gardenstate Towing answered the phone quickly and were honest and friendly easing my stress Immediately. The company got to me as soon as possible with only a short wait and the driver was a terrific Aussie and my car was treated like it was a Ferrari. My stressful day got turned into a fun trip with great conversation and laughs. Hands down the best in the business. Many thanks.
Marcus Triplex
Marcus Triplex
06:59 23 Oct 21
I was involved in a car accident and my car was in a dangerous spot and was unable to be driven. I was very stressed out and was late for an important appointment.Brett from Gradenstate towing came to my rescue, not only did he get to me before the estimated time, but he calmed me down, assured me everything was going to be okay, and was extremely professional about throughout the whole process. I also made it on time for my appointment!I would highly recommend Gardenstate towing and would like to thank Brett personally for his fantastic service.
Lucas Knipe
Lucas Knipe
02:27 21 Oct 21
Great service mohamed was very friendly and professional
Tom Tanswell
Tom Tanswell
09:56 20 Oct 21
My partners car was towed by Brett, who was a kind, professional gentleman. In an extremely stressful situation he turned up with a smile on his face and was able to make both myself and my partner feel at ease.Thanks a bunch from Mr and Mrs Duck
T Van
T Van
07:38 17 Oct 21
Brett was very professional and efficient. Given the stressfulness of the situation, it was reassuring when Brett showed up and sorted everything out.Big thank you to Brett and the team for all your help.
Stephanie Bimbilovski
Stephanie Bimbilovski
03:29 08 Oct 21
Had a great experience with Gardenstate, they were able to come out at a specific time and day, thanks to Dale from the office for helping to organise everything. Tow truck driver Brad arrived on time and carefully towed a 1971 Kombi. He was very helpful and professional and went above and beyond to get the van delivered in a tricky driveway. 10/10 would recommend Gardenstate to anyone who need a car towed
Kate Georgia Wakefield
Kate Georgia Wakefield
21:57 02 Oct 21
Great company. If your car has been stolen it may just end up being towed here when found and it will be in very good hands. Dale took care of me and was so helpful and patient. Try not to leave car too long after being notified as they have limited room and they do what they can for you until its turned into scrap metal...for some that might be a blessing but others a disaster so be mindful of that....
Andrew P
Andrew P
00:48 29 Sep 21
Brett was brilliant, arrived on time, quick and professional service, not to mention a good bloke! #GoRedSox
Mtb
Mtb
10:04 19 Sep 21
My partners merc decided to die on her at 6pm on a Sunday night. Brett from gardenstate towing was out in about half an hour and had it back at our home in less time. Cant recommend these guys enough. Brett you're a legend mate. Cheers guys.
Angelo Suriyabandara
Angelo Suriyabandara
10:56 18 Sep 21
Steven Dong
Steven Dong
02:33 15 Sep 21
We been called their service for many time, all in mid night, they came so fast and towing our car to garage, especially we like to say is the driver Brett, he is the best, professional man I ever meet!! We so proud of use their service and so haapy for Brett to look after us so well, we love to give gardenstate five star!!!!
Jasper Li
Jasper Li
12:02 14 Sep 21
Bratt helps me a lot I'm so appreciate that, the assistant was so quick.
Christy Davidson
Christy Davidson
06:17 11 Sep 21
My car broke down on the Monash Freeway and it was very stressful. After contacting Gardenstate Towing, Harley arrived within 30mins of the call and was able to help me get my car out of the service lane on the freeway.The service was excellent, all COVID safety measures were in place and the truck was spotless. Excellent service and a great price, especially on a weekend! Very impressed and will definitely use them again if required. Thanks again Harley!!
Nicolò Caravante
Nicolò Caravante
11:19 10 Sep 21
Thank you so much Brett for help me today with my car, great service, top quality and professionality !!!
Jo Galea
Jo Galea
12:14 23 Aug 21
The driver who assisted me in towing my Holden was bloody awesome 👌Arrived in under an hour Jimmy was Covid safe from word go. Introduced himself. Was polite & had a great sense of humour. The driver took pics of my vehicle before loading her on the truck. Which protects both parties in the event of damage. My car is lowered & my driver Jimmy was so great at driving her up making sure he checked as he did so she went on smoothly. Highly recommend Gardenstate towing. I felt totally safe leaving my car in the hands of your driver. 🥰
Lyndal Imlach
Lyndal Imlach
23:20 22 Aug 21
Thanks for the professional service supplied. Great easy communication with staff there and prompt turn around with the work. Keep it up.
jagadeesh kata
jagadeesh kata
10:05 19 Aug 21
Driver Harley did very good job towing my Audi. took lots of care . A1 service
Arun Kumar
Arun Kumar
03:14 23 Jun 21
I had called up Kia roadside assist and they dispatched Harley to my house where the two front wheels of my car was stuck in mud and I needed the car to be towed out. It's your employees who make your organization great right? On that note - these 5 stars are for Harley from Gardenstate Towing. He was professional, explained what he was going to do, courteous to other people getting in and out of our way (other cars on the street). I did not have to do anything and the job was completed under 10 minutes! I would recommend calling them if you have a problem with towing!
Ben Broadby
Ben Broadby
15:16 12 Jun 21
Great service from Brett D, really appreciate the help when it was much needed. Highly recommend, on behalf of my dad Rod
Stafford Pup1
Stafford Pup1
00:04 10 May 21
Had a tyre blow out on motorbike trailer last night on the Monash Fwy, Don i think is who i spoke to when i called was great, new the exact location that city link towed to, (im hopeless with directions) tow truck driver was on time and he was nice to, pricing was good considering the time and location it needed to be towed back to, I am a female and actually felt at ease using this service and like I wasn't getting ripped of because i was a female. thanks guys
Kerry Groenewald
Kerry Groenewald
10:50 09 Apr 21
HIGHLY RECOMMENDED!Fast, professional, knowledgable & friendly service. Thank you so much!
Fraser Pyers
Fraser Pyers
07:21 03 Mar 21
The best towing service in Melbourne! The staff are super friendly and helpful! Will definitely use again!
Charles Pisani
Charles Pisani
10:59 07 Jan 21
Friendly service and delivered as promised
paul dunn
paul dunn
04:44 06 Jan 21
Great towing company. Fantastic communication and jumped to my rescue when nationwide completely left me in the lurch after promising to pick up my vehicle. Much cheaper than nationwide, and that's even with the so called 'racv discount' that nationwide offers customers.
wolf zimmermann
wolf zimmermann
04:40 25 Dec 20
Great service, fast and friendly.
John Woods
John Woods
09:51 29 Oct 20
Brad Cook provided outstanding service in towing our damaged Honda CRV. Extremely helpful, thoughtful, courteous and industry wise. Advice and follow up after our incident well beyond the call of duty and deserving of particular praise. Brad helped reduce the stress we experienced. He's a great asset to Gardenstate Towing and the towing industry.
Andrew Wong
Andrew Wong
00:20 07 Oct 20
Super friendly, professional, and prompt. Took great care of my car. Would recommend A+++
Tom Clancy
Tom Clancy
03:32 06 Oct 20
Professional, punctual and good blokes. I called Garden State for a tricky tow from an underground car park, and was bracing myself for a long and stressful afternoon. Thanks to Chris, the tow and drop off at the mechanics was extremely easy and sorted within 90 minutes. I couldn't be happier with the service, and recommend GST to anybody in a jam.
Colin Berwick
Colin Berwick
07:32 06 Aug 20
With Covid lock down in Melbourne my 1974 Citroen Pallas was stuck over 5Km away ( 20Km ) in Richmond I had it picked up and back in Bayside within 2 hours. V Good thanks A+
Michael Lindley
Michael Lindley
11:40 04 Aug 20
Wow the professionalism of dean and his team. 2nd to none. Clean, neat and professional. My pride and joy looked after. Thanks guys.
Suzen Sakiri
Suzen Sakiri
06:45 17 Jul 20
I called Gardenstate for a tow. Martin, the gentleman who took my call was polite, attentive, communicative and showed a high level of professionalism and respect, whilst assisting me with the dilemma I was in. Martin made me feel safe and at ease as valued a customer. I highly recommend Gardenstate Towing. I wouldn't waste my time with any other.
Sam Minawieh
Sam Minawieh
03:54 17 Jul 20
best towing service ive used. thank to Brian that reffered me.quality service, reliability is A1 always onetime and professional.
Modern Automotive
Modern Automotive
10:02 09 Jul 20
hi. Brian here from modern automotive in sunshine north.we use and recommend gardenstate towing we have been using them for a few months now and by the way we have been treated and respected by them i think we will be with then for life. id like to thank all the guys at gardenstat for all your help.
Sylvester Saldanha
Sylvester Saldanha
05:49 03 Jul 20
My car broke down earlier this week, and I called Gardenstate Towing. Got a quote on the phone, and got my car picked up straight away. They got me out a tricky situation. Thanks for the prompt and good customer service. Cheers.
Nicholas Markovich
Nicholas Markovich
12:10 28 Jun 20
Had my stolen car found by the police and towed to this business. They contacted me straight me away and were very courteous, professional and efficient in returning my car to me. Would recommend!
kale
kale
23:46 04 Jun 20
On time, efficient and professional. Harley picked up my porsche and assisted pushing it out of the garage and onto the truck in a narrow and awkward street. Nice guy, professional and clearly took care of the car.
Hannah Kelland
Hannah Kelland
01:42 01 Jun 20
I recently had my car stolen and it was taken to Gardenstate by VIC police. Gardenstate were so helpful and understanding of my situation. If I ever need towing services, I will be contacting Gardenstate.
All Roadside Assistance
All Roadside Assistance
22:00 29 May 20
Jodie Wright
Jodie Wright
09:59 09 Mar 20
A huge shout out for Brett who came out and saved me from a terrible situation where a council pole was on the ground and I drove over the top of it in a COUNCIL carpark, I didn't realise it was there, the small pole in the ground was caught between my wheel and front bumper, not a good situation! Brett was not only patient but methodical in his approach taking every precaution not to damage my car. What a life saver thank you Brett!!!
Lerxst Dawg
Lerxst Dawg
12:16 04 Mar 20
Harley arrived exactly at the time he had arranged. He looked after my car as if it was his own. Painless, seamless and friendly service. Garden state will look after you and your car, guaranteed.
Robbin Vinay
Robbin Vinay
06:41 21 Feb 20
Friendly staff and good service
Julie Nguyen
Julie Nguyen
18:11 20 Feb 20
David was my tow truck driver! He honestly went above and beyond at 4am in the morning. Price was reasonable considering the distance and time. I thought that he’d just drop my self and my car at the drop off place and go but nah! He stayed and help to find the problem of my car. He assume it needed power steering fluids and he drove me to the nearest gas station to buy some and went back to the car. Though the car still did not work. I am really grateful that he even stayed back and help and that’s what I call exceptional customer service! After that, he was nice enough to take me home. Literally above and beyond. Couldn’t thank David enough for his work and time!
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