Published On: September 27th, 20190 Comments

You’ve had an accident and you’re upset and anxious to get your car off the road. But before you accept all the terms and conditions of the most convenient towing company, make sure you ask the following questions so that you know what to expect once your tow truck arrives.

Can I have an estimate of the cost?

Always ask for an estimate of the towing cost. This will avoid surprises once your vehicle has been towed.

What payment form do you take?

It is a good idea to know what forms of payment the company accepts so you are prepared when they arrive.

How long will it take for your towing company to get to me?

This is important, especially if your car is holding up traffic. The faster the better, but make sure you’re happy with the information they give you before you accept.

Where will you tow my car?

This sounds obvious, but some people will sign on the dotted line before they ask this simple question. A good towing service will ask you where you want to go, but do your research first. If you don’t have a mechanic, ask for a recommendation in your area.

Will the towing company work with my insurance company?

Some vehicle insurances have tow truck policies included but they don’t work with all towing companies. It’s important to raise this issue before saying ‘yes.’

What vehicles do you tow?

Some towing companies do not tow certain vehicles or don’t have the equipment readily available. Ensure you ask because you want to make sure your vehicle is compatible with the tow truck.

How much experience do you have?

You want to have peace of mind when you decide to take on a towing service, that’s why it’s important to ask their level of experience. After all, you’re trusting them with your vehicle.

questions to ask a towing company

Are there any extra costs?

Surcharges, tolls, taxes, drop off location fees. These additional costs can affect your decision when choosing a towing company. Ensure you ask if there are additional costs that may arise so you’re not left with a surprise bill.

Will the towing company driver contact me when they are close?

Be ready and at the scene when they arrive so they can get to work as soon as possible. Ask if they can contact you when they are close. Multiple towing companies may show up to the scene and you want to make sure you’re going with the company that you hired.

Gardenstate Towing Services

Based in Melbourne, we tow vehicles both within Victoria and interstate. With a 24/7 service, we can ensure your vehicle arrives when and where you need it.

For information on our car towing services in Melbourne, contact our 24-hour phone line on (03) 9429 1234.

Matthew Topsom
Matthew Topsom
22:10 10 Apr 24
Fair unpriced.
Prue L
Prue L
23:46 02 Apr 24
Fast response, friendly driver.
Paul Nguyen
Paul Nguyen
02:46 04 Mar 24
Very happy with the prompt service and transparent price. Highly recommend
Alister Webb
Alister Webb
02:35 03 Feb 24
I got towing organised via an insurance company. Tow came to Montmorency on time and got the car pulled up safely and efficiently to the mechanic. Five stars for the driver.
My TA
My TA
14:04 09 Jan 24
Jesse DC
Jesse DC
08:07 12 Dec 23
legends! service when you need it. Thank you
Ponty
Ponty
13:38 05 Nov 23
100% Professional and reliable. Ahmed was absolutely a pleasure to deal with. Very helpful in finding the perfect solution to a tricky situation. Highly recommend.
Oz Louis
Oz Louis
10:38 13 Oct 23
Very helpful quick and affordable
Harry Simson
Harry Simson
03:12 02 Oct 23
We needed to tow our Porsche 997.2 Carrera from the depths of our apartment carpark to Porsche Centre Melbourne. GT used a low rise unit operated by Tom to enter the carpark and collect our cherished vehicle. Tom's executed the tow with great skill and performed a flawless job. I would not hesitate to use GT and Tom for this task again - hopefully will never need to!
Kellie Whittaker
Kellie Whittaker
00:23 04 Sep 23
Our car was stuck in one of the steepest and angled driveways that barely had room for one car. Tom was amazing and really took the time to technically work it out and incredibly got the car out unscathed! Very impressed and grateful for the help we were given today, would highly recommend Tom, he’s a legend!
Charlie Zhang
Charlie Zhang
05:34 31 Jul 23
evan harrison
evan harrison
11:25 08 Jun 23
10/10
Ariyan Shen
Ariyan Shen
13:53 03 Jun 23
Professional and hassle free.
Alexis sanchez
Alexis sanchez
00:50 30 May 23

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