Published On: February 26th, 20210 Comments

The reliability of a towing company will determine if you can depend on it for towing services in times of need. But how do I determine if the towing service near me is reliable? There are various signs to look out for to determine how dependable the towing service near me is.

Below are some of the signs that can enable one to determine how reliable the services of a company are before choosing their services.

Indicators that the towing Service Near me is Reliable

1. Reviews from Previous Customers

Customer reviews are one of the signs that can give you a clear picture of a particular company. If a company has a bunch of good reviews and a few unsatisfied customers, then you can try their services.

2. GPS Tracking System

Companies with modern tracking systems indicate their advancement and possible long-term service in the industry. It also shows they can track their tow trucks’ movement, and in case of uncertainty, you expect a fast response. This clearly indicates you can rely on such companies.

3. Driver Certifications

Certified drivers indicate the company is using qualified drivers, and you can expect them to deliver professional services.

4. Fleet Numbers and Equipment Availability

Reliable towing companies always have a good number of towing equipment. These include recovery vehicles, tow trucks, among other equipment. All this equipment is readily available in the hour of need, hence reliability.

5. Their Insurance and Licenses

Licensed companies indicate their compliance with a state’s regulations. On the other hand, insurance assures clients that their machinery being towed is covered in case of any uncertainty.  Be on the lookout for both to determine the reliability of a company.

6. Security of Their Vehicles

A reliable company has 24 hour security surveillance on their fleet. This is a clear indication that you can trust them in safe towing services.

7. Transparency in the Fees They Charge

You can rely on a towing company that fully discloses its fees. This avoids extra expenses than initially anticipated.

8. Background Checks Of Their Employees

Background checks on company personnel ensure the company employees reliable personnel. This contributes to the reliability of the company in general.

9. Experience and Professionalism

Professionalism and experience determine if a company is reliable in handling complex towing tasks. Without which, you may not be sure of it meeting your towing needs.

10. Availability

A reliable towing company will offer its services around the clock since breakdowns are uncertain occurrences.

The above 10 signs are compressive indicators that a company is reliable. Consider choosing one that has most if not all of them.

Gardenstate Towing thrive to be your Go To Reliable Towing company.

Read what our customers have to say: https://www.gardenstatetowing.com.au/testimonial/

Give us a call today for a free quote: 03 9429 1234

Mark Rogers
Mark Rogers
23:48 17 Jan 22
Harley was the genuine article! Fairly priced and amazing service. Thank you so much for getting me out of trouble today. Made my day mate
Ben Goh
Ben Goh
03:41 13 Jan 22
Charlie too great care getting my Mercedes CLS500 onto the truck bed, which was ultra low due to a failed air suspension!Another tow truck came before and couldn't do the job.Great work 👌
Noel Bennett
Noel Bennett
22:55 11 Jan 22
My vehicle broke down in Melbourne CBD . I managed to push it into a no standing zone and rang Garden State on the recommendation of a friend ..I was originally told that they were booked out until early afternoon but on hearing my dilemma sent the first truck and removed my car and delivered it to the mechanics within 90 minutes of my call .I would highly recommend this company to anyone who wants a tow
John Scott
John Scott
11:57 21 Dec 21
My daughter's car broke down in the evening and these guys had a truck there within an hour. The truck driver and the office manager, Joel, both rang about 10 minutes before the truck arrived to let us know. Exceptional customer service, we would recommend these guys to anyone needing a tow. Nicole and John Scott. 👍👍
Benedict Jacob
Benedict Jacob
12:21 08 Dec 21
Brett assisted me in towing my Nissan. He arrived within an hour, was polite and had a good sense of humour. I was pretty stressed out as this happened sometime past midnight. Brett was extremely professional throughout the entire process and we had a good conversation which made me feel more comfortable in a stressful time. I would highly recommend Gardenstate Towing and would like to thank Brett for his outstanding service.
caleb karis
caleb karis
08:18 02 Dec 21
cheers muhammad for the tow! thanks for the advice too :Dsuper friendly.
Chantelle .91
Chantelle .91
15:18 19 Nov 21
The tow truck arrived only 40 minutes after making a booking. The tow truck driver managed to navigate a difficult street in Windsor, and after some initial maneouvering, did a really great job at getting the car loaded. 30 minutes later and my car was back home and dropped off in a timely manner. The driver maintained a friendly attitude and smile throughout the service, with great communication throughout. Would recommend their services in future.
mary Dalli
mary Dalli
03:44 12 Nov 21
Brett at Garden State Towing was professional/funny and kind made me feel very comfortable. The assistance Brett provided me was very much appreciated Thank you . I highly recommend this business and ask for Brett he'll get the job done
Duane.W
Duane.W
00:00 10 Nov 21
Thank you Gardenstate Towing for your great service. Very easy to deal with, turned up on time, clear communication and friendly nature. I dealt with Harley and he was great fella! Thank you again!
Balkaran Singh
Balkaran Singh
07:46 02 Nov 21
I had Mohamad assist me with excursion of an exceptionally upsetting circumstance. He was timely and made me protected and agreeable. Outright legend, would strongly suggest
Madeleine Bellis
Madeleine Bellis
10:44 31 Oct 21
Brett at Garden State Towing was kind, professional and helped turn what was an unpleasant situation into a breeze. The assistance he provided me was very much appreciated and his genuine care and good nature reminded me there are great people out there. I highly recommend this business, and specifically Brett.
Cameron Green
Cameron Green
08:34 30 Oct 21
I had Bret help me out of a very stressful situation. He was punctual and made me safe and comfortable. Absolute legend, would highly recommend
Marc Robilliard
Marc Robilliard
04:33 29 Oct 21
Bradley Davis
Bradley Davis
07:07 25 Oct 21
Michelle Ryan
Michelle Ryan
03:51 25 Oct 21
Highly recommended as an elite company that was cheaper than others in the field as well friendly and professional. I was stuck on the freeway on a Sunday on a busy day with many accidents. Gardenstate Towing answered the phone quickly and were honest and friendly easing my stress Immediately. The company got to me as soon as possible with only a short wait and the driver was a terrific Aussie and my car was treated like it was a Ferrari. My stressful day got turned into a fun trip with great conversation and laughs. Hands down the best in the business. Many thanks.
Marcus Triplex
Marcus Triplex
06:59 23 Oct 21
I was involved in a car accident and my car was in a dangerous spot and was unable to be driven. I was very stressed out and was late for an important appointment.Brett from Gradenstate towing came to my rescue, not only did he get to me before the estimated time, but he calmed me down, assured me everything was going to be okay, and was extremely professional about throughout the whole process. I also made it on time for my appointment!I would highly recommend Gardenstate towing and would like to thank Brett personally for his fantastic service.
Lucas Knipe
Lucas Knipe
02:27 21 Oct 21
Great service mohamed was very friendly and professional
Tom Tanswell
Tom Tanswell
09:56 20 Oct 21
My partners car was towed by Brett, who was a kind, professional gentleman. In an extremely stressful situation he turned up with a smile on his face and was able to make both myself and my partner feel at ease.Thanks a bunch from Mr and Mrs Duck
T Van
T Van
07:38 17 Oct 21
Brett was very professional and efficient. Given the stressfulness of the situation, it was reassuring when Brett showed up and sorted everything out.Big thank you to Brett and the team for all your help.
Stephanie Bimbilovski
Stephanie Bimbilovski
03:29 08 Oct 21
Had a great experience with Gardenstate, they were able to come out at a specific time and day, thanks to Dale from the office for helping to organise everything. Tow truck driver Brad arrived on time and carefully towed a 1971 Kombi. He was very helpful and professional and went above and beyond to get the van delivered in a tricky driveway. 10/10 would recommend Gardenstate to anyone who need a car towed
Kate Georgia
Kate Georgia
21:57 02 Oct 21
Great company. If your car has been stolen it may just end up being towed here when found and it will be in very good hands. Dale took care of me and was so helpful and patient. Try not to leave car too long after being notified as they have limited room and they do what they can for you until its turned into scrap metal...for some that might be a blessing but others a disaster so be mindful of that....
Andrew P
Andrew P
00:48 29 Sep 21
Brett was brilliant, arrived on time, quick and professional service, not to mention a good bloke! #GoRedSox
Mtb
Mtb
10:04 19 Sep 21
My partners merc decided to die on her at 6pm on a Sunday night. Brett from gardenstate towing was out in about half an hour and had it back at our home in less time. Cant recommend these guys enough. Brett you're a legend mate. Cheers guys.
Angelo Suriyabandara
Angelo Suriyabandara
10:56 18 Sep 21
Steven Dong
Steven Dong
02:33 15 Sep 21
We been called their service for many time, all in mid night, they came so fast and towing our car to garage, especially we like to say is the driver Brett, he is the best, professional man I ever meet!! We so proud of use their service and so haapy for Brett to look after us so well, we love to give gardenstate five star!!!!
Jasper Li
Jasper Li
12:02 14 Sep 21
Bratt helps me a lot I'm so appreciate that, the assistant was so quick.
Christy Davidson
Christy Davidson
06:17 11 Sep 21
My car broke down on the Monash Freeway and it was very stressful. After contacting Gardenstate Towing, Harley arrived within 30mins of the call and was able to help me get my car out of the service lane on the freeway.The service was excellent, all COVID safety measures were in place and the truck was spotless. Excellent service and a great price, especially on a weekend! Very impressed and will definitely use them again if required. Thanks again Harley!!
Nicolò Caravante
Nicolò Caravante
11:19 10 Sep 21
Thank you so much Brett for help me today with my car, great service, top quality and professionality !!!
Jo Galea
Jo Galea
12:14 23 Aug 21
The driver who assisted me in towing my Holden was bloody awesome 👌Arrived in under an hour Jimmy was Covid safe from word go. Introduced himself. Was polite & had a great sense of humour. The driver took pics of my vehicle before loading her on the truck. Which protects both parties in the event of damage. My car is lowered & my driver Jimmy was so great at driving her up making sure he checked as he did so she went on smoothly. Highly recommend Gardenstate towing. I felt totally safe leaving my car in the hands of your driver. 🥰
Lyndal Imlach
Lyndal Imlach
23:20 22 Aug 21
Thanks for the professional service supplied. Great easy communication with staff there and prompt turn around with the work. Keep it up.
jagadeesh kata
jagadeesh kata
10:05 19 Aug 21
Driver Harley did very good job towing my Audi. took lots of care . A1 service
Arun Kumar
Arun Kumar
03:14 23 Jun 21
I had called up Kia roadside assist and they dispatched Harley to my house where the two front wheels of my car was stuck in mud and I needed the car to be towed out. It's your employees who make your organization great right? On that note - these 5 stars are for Harley from Gardenstate Towing. He was professional, explained what he was going to do, courteous to other people getting in and out of our way (other cars on the street). I did not have to do anything and the job was completed under 10 minutes! I would recommend calling them if you have a problem with towing!
Stafford Pup1
Stafford Pup1
00:04 10 May 21
Had a tyre blow out on motorbike trailer last night on the Monash Fwy, Don i think is who i spoke to when i called was great, new the exact location that city link towed to, (im hopeless with directions) tow truck driver was on time and he was nice to, pricing was good considering the time and location it needed to be towed back to, I am a female and actually felt at ease using this service and like I wasn't getting ripped of because i was a female. thanks guys
Kerry Groenewald
Kerry Groenewald
10:50 09 Apr 21
HIGHLY RECOMMENDED!Fast, professional, knowledgable & friendly service. Thank you so much!
Fraser Pyers
Fraser Pyers
07:21 03 Mar 21
The best towing service in Melbourne! The staff are super friendly and helpful! Will definitely use again!
Charles Pisani
Charles Pisani
10:59 07 Jan 21
Friendly service and delivered as promised
paul dunn
paul dunn
04:44 06 Jan 21
Great towing company. Fantastic communication and jumped to my rescue when nationwide completely left me in the lurch after promising to pick up my vehicle. Much cheaper than nationwide, and that's even with the so called 'racv discount' that nationwide offers customers.
wolf zimmermann
wolf zimmermann
04:40 25 Dec 20
Great service, fast and friendly.
John Woods
John Woods
09:51 29 Oct 20
Brad Cook provided outstanding service in towing our damaged Honda CRV. Extremely helpful, thoughtful, courteous and industry wise. Advice and follow up after our incident well beyond the call of duty and deserving of particular praise. Brad helped reduce the stress we experienced. He's a great asset to Gardenstate Towing and the towing industry.
Andrew Wong
Andrew Wong
00:20 07 Oct 20
Super friendly, professional, and prompt. Took great care of my car. Would recommend A+++
Tom Clancy
Tom Clancy
03:32 06 Oct 20
Professional, punctual and good blokes. I called Garden State for a tricky tow from an underground car park, and was bracing myself for a long and stressful afternoon. Thanks to Chris, the tow and drop off at the mechanics was extremely easy and sorted within 90 minutes. I couldn't be happier with the service, and recommend GST to anybody in a jam.
Colin Berwick
Colin Berwick
07:32 06 Aug 20
With Covid lock down in Melbourne my 1974 Citroen Pallas was stuck over 5Km away ( 20Km ) in Richmond I had it picked up and back in Bayside within 2 hours. V Good thanks A+
Suzen Sakiri
Suzen Sakiri
06:45 17 Jul 20
I called Gardenstate for a tow. Martin, the gentleman who took my call was polite, attentive, communicative and showed a high level of professionalism and respect, whilst assisting me with the dilemma I was in. Martin made me feel safe and at ease as valued a customer. I highly recommend Gardenstate Towing. I wouldn't waste my time with any other.
Sam Minawieh
Sam Minawieh
03:54 17 Jul 20
best towing service ive used. thank to Brian that reffered me.quality service, reliability is A1 always onetime and professional.
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